NFA launches Kontra Abuso hotline
The National Food Authority (NFA) said it is launching a “Kontra Abuso” hotline to provide the public a facility to air complaints, report violations and to engage their participation in monitoring the presence of NFA rice in the market.
As part of the program, the public may now text or call NFA Kontra Abuso Hotline Number 0927-871-5921 for their concerns.
The hotline shall be managed by NFA’s Task Force Kontra Abuso manned by personnel of the Security Services and Investigation Department (SSID) on a 24/7 basis to attend to complaints, requests for assistance, or tip-off information from the public regarding illegal grains trading activities via call or text messages.
It will also serve as a venue for grains businessmen and the public to report highway violations during transport of grains commodities and alleged inspection of grains business establishments.
NFA Administrator Jason Aquino said the program will protect the good quality low-priced NFA rice against nefarious activities such as diversion, adulteration and overpricing.
“We want to make NFA rice available and accessible especially to the marginalized sector. This is our way of seeking the assistance of the public to report to us immediately any rice trading violations they may witness,” Aquino said.
Upon receipt of urgent complaints, the SSID shall record the details in a prescribed form and refer it to the concerned office for immediate action, within a 72-hour timeframe.
Strict monitoring of the action taken will be in place.