NFA resolves 200 complaints under new hotline scheme
Five days after the launch of “NFA KONTRA ABUSO” hotline, the National Food Authority (NFA) said it already received more than 200 complaints, which were promptly acted upon by the concerned NFA branches.
The NFA KONTRA ABUSO was launched to establish a Hotline Number (0927-871-5921) where the public may text or call for their concerns.
The hotline is being managed by NFA’s Task Force Kontra Abuso manned by personnel of the Security Services and Investigation Department (SSID) on a 24/7 basis to attend to complaints, requests for assistance, or tip-off information from the public regarding illegal grains trading activities via call or text messages.
It will also serve as a venue for grains businessmen and the public to report highway violations during transport of grains commodities and alleged inspection of grains business establishments.
“Most of the complaints were about non-availability of NFA rice in certain markets or areas, alleged rebagging of NFA rice by traders, and over-pricing of NFA rice,” said NFA-Security Services and Investigation Department (SSID) Senior Enforcement Officer Edwin Mejos.
NFA Administrator Jason Aquino said the NFA will continue to act promptly on all verified complaints received through the hotline.