URC send box of goodies to customer who complained about burnt Roller Coaster
Customer complaints are quite difficult to deal with, especially when customers are irate enough to post their concerns online. This is why it is important to make patrons understand that the company has their best interests at heart when they address their concerns.
One unsatisfied customer Jezra Deniega Dometita, shared his experience when he reached out to the customer service of Universal Robina Corporation after he found that a piece of his Roller Coaster snack was burnt.
While some companies would simply brush off the complaint as trifle, Jezra received a reply from URC, apologizing for his experience and asking for his contact details so that they may rectify the problem.
He was surprised a month after to receive a parcel from the company, and was happily shocked by its contents.
Inside the parcel was an assortment of snacks provided by the company to make up for its minor lapse in Jezra’s first purchase.
“Thank you so much UNIVERSAL ROBINA CORPORATION 😂😂😂,” this very satisfied customer posted on his Facebook wall.
Now that’s customer service for you! (ANGEL ONG)